Shipping

At Cuteness.nl, you can order kawaii goodies with fast and secure shipping via PostNL within the Netherlands.

International shipping is currently unavailable. Due to new European packaging regulations (PPWR), shipping to other EU countries will be paused as of August 11, 2026.

📦 Processing Time

I will ship your order within 1 to 2 business days. During busy periods or unexpected circumstances, this may extend to a maximum of 4 business days.

🔎 Track & Trace

As soon as your order is packed, you will receive a track & trace code via email; please also check your spam folder if you don't see the email. You can track your package once it has been scanned by PostNL.

🛒 Minimum order value

The minimum order value at Cuteness.nl is €10, excluding shipping costs.

🚚 Shipping Costs & Delivery Time

Shipping costs within the Netherlands are €6.95.

📍 Pick-up at a PostNL point

Would you prefer to pick up your order at a PostNL point? Select PostNL – Pick-up Point during checkout. After payment, you can choose your preferred pick-up location on the confirmation page.

As long as your order hasn’t been shipped yet, you can view or change your selected pick-up point via the order status page.

🎁 Free shipping on orders over €75,-.

PostNL typically delivers packages within the Netherlands within 1 to 2 business days after your order has been shipped.

📬 Not Home or Not Picked Up

Not home for delivery? PostNL will take your package to a nearby pickup point.

You have 7 days to collect the package there.
📦 Not collected? It will be returned to me. You then have two options:

1. ❌ Cancel order → you will receive a refund of the purchase amount, minus shipping costs.
2. 🔄 Resend → this is possible, but you will pay shipping costs again.

🏠 Pick-up at Cuteness is not available

Orders cannot be picked up directly from Cuteness. Would you like to pick up your order at a PostNL point? Select PostNL – Pick-up Point during checkout.