Shipping and pick-up
On this page you will find all information about sending or pick-up of your order.
Shipping of your order
Shipping: Your order will be processed from January 6, 2025, in the order it was received. During busy periods, this can take up to 3 business days. Pre-orders have a different delivery time, as indicated with the order.
Track & trace: As soon as your order is ready for shipping, you will receive an email with a track & trace code. Your package will be delivered to PostNL the same day.
Shipping costs and transit time
The times below indicate the estimated transit time of your package. This is not the full delivery time, but the time it takes for your package to travel from the Netherlands to your country.
Please note that the total delivery time also depends on the local postal services in your country.
| Country | Fixed rate | Transit time |
| The Netherlands | €5.95 | 1-2 business days |
| Belgium | €8.95 | 1-2 business days |
| Bulgaria | €35.00 | 4-7 business days |
| Cyprus | €24.00 | 4-7 business days |
| Denmark (excl. Greenland and Faroe Islands) | €15.00 | 3-4 business days |
| Germany | €8.95 | 2-3 business days |
| Estonia | €25.50 | 4-6 business days |
| Finland | €23.50 | 2-4 business days |
| France | €14.00 | 2-3 business days |
| Greece | €26.00 | 3-6 business days |
| Hungary | €20.00 | 3-5 business days |
| Italy (excl. San Marino, Vatican City) | €14.50 | 3-5 business days |
| Croatia | €20.00 | 5-8 business days |
| Latvia | €25.50 | 3-6 business days |
| Lithuania | €25.50 | 4-6 business days |
| Luxembourg | €11.50 | 4-6 business days |
| Malta | €26.00 | 4-6 business days |
| Austria | €14.00 | 2-3 business days |
| Poland | €20.00 | 2-5 business days |
| Portugal | €14.00 | 3-5 business days |
| Romania | €27.50 | 4-7 business days |
| Slovenia | €21.75 | 3-5 business days |
| Slovakia | €20.00 | 3-5 business days |
| Spain (excl. Canary Islands) | €15.00 | 3-5 business days |
| Czech Republic | €19.50 | 3-5 business days |
| Sweden | €20.00 | 2-3 business days |
Pick up packages at a PostNL location
Not at home upon delivery:
If PostNL was unable to deliver your package to you or your neighbors, it will be sent to a PostNL location closest to you. You will then have 7 days to collect the package. If you do not do this, it will be returned to the sender and there are 2 options:
- If you wish to cancel your order, you will receive a refund of the purchase price, minus shipping costs.
- Would you like to have the order sent again? That is of course possible, but then you will have to pay the shipping costs again.
Pick-up of your order
Cuteness.nl is a webshop, there is no physical store or showroom, but you can pick-up your order for free. This is only possible - by appointment - on business days between 10:00 and 12:00. Due to my Christmas break, pick-up is available from January 7.
Here's how it works:
- Select “Pick-up by appointment” at checkout.
- I will email you, once your order is ready, and give you a specific 15 minute time slot for pickup. Usually you can pick-up your order the day after you order, depending on processing time.
- Pick-up is only possible on business days between 10:00 and 12:00, by strict appointment. Only come by at the agreed time.
- On arrival: The front door is open, you don't have to ring the bell and can just go in. Come to the counter in the hall and I will be there with your order.
Important:
- It is not possible to pay upon pick-up. All payments must be made in advance via the webshop. I do not work with cash.
- Again, there is no store or showroom. No pick-up without an appointment. I also cannot show or sell additional products when picking up your order.
Address: Ouddeelstraat 7 a, 8936 AZ, Leeuwarden.